I haven’t been to my local Chick Fil A in a while but I stopped there today for lunch. I drove to the drive thru and an employee was walking toward my car holding a menu and a pad of paper. I figured the speaker must be broken so they were doing it manually but she told me that it’s their new “face to face” ordering. She then asked me if I needed to see the menu or if I already knew what I wanted.
After ordering she wrote down “CG” on a slip of paper and told me to take that to Tom around the corner. Tom took it from me and used his radio to confirm w/ the inside the price. He wrote $3.50 on the slip and gave it back and said to hand this to the cashier. I paid and drove away w/ my food.
I’m still not quite sure if I like this method of ordering. I guess they’re trying to recreate the “indoor” ordering experience at the drive thru. I’m more concerned about speed and accuracy of my order though. But I will say, the line did keep moving today so I have no complaints!
Plus their Chargrilled Chicken Sandwich rocks haha
MacDork says:
Yeah: not too sure about that Face to Face service. It sounds sort of convoluted, but if it’s getting you out of their line faster than before, it can’t be all bad. Chick Fil A has always been kind of quirky, though: the whole not-open-on-Sunday deal, for example.
28 June 2008, 8:01 ampenut says:
I hear ya. The whole closed on Sundays thing sucks when you’re craving their waffle fries or their iced tea on Sunday.
29 June 2008, 9:05 pmCB says:
I actually think the not open on Sunday thing is cool. Stinks that you can’t eat their food, but shows what’s important to the guy…love you baby!
3 July 2008, 10:34 am