I haven’t been to my local Chick Fil A in a while but I stopped there today for lunch. I drove to the drive thru and an employee was walking toward my car holding a menu and a pad of paper. I figured the speaker must be broken so they were doing it manually but she told me that it’s their new “face to face” ordering. She then asked me if I needed to see the menu or if I already knew what I wanted.
After ordering she wrote down “CG” on a slip of paper and told me to take that to Tom around the corner. Tom took it from me and used his radio to confirm w/ the inside the price. He wrote $3.50 on the slip and gave it back and said to hand this to the cashier. I paid and drove away w/ my food.
I’m still not quite sure if I like this method of ordering. I guess they’re trying to recreate the “indoor” ordering experience at the drive thru. I’m more concerned about speed and accuracy of my order though. But I will say, the line did keep moving today so I have no complaints!
Plus their Chargrilled Chicken Sandwich rocks haha
